Senior Customer Success Manager (m/f/x)

About commercetools Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people. Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only created composable commerce but also shaped the culture of experimentation that idea unlocked. Together they are the engine of commerce innovation today. At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits. Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own. Über unser Customer Success Team Hallo! Ich bin Enrico , Customer Success Team Lead bei commercetools. Mein Team konzentriert sich auf den Aufbau langfristiger, beratungsorientierter Partnerschaften mit unseren Enterprise-Kunden. Unser Customer Success Team gestaltet und skaliert mit Leidenschaft eine außergewöhnliche Upmarket Customer Experience im gesamten Enterprise-Segment. Im Zuge unseres weiteren Wachstums freuen wir uns darauf, unser Team in EMEA um eine:n Senior Customer Success Manager (m/w/d) zu erweitern. In dieser Rolle bilden Sie das entscheidende Bindeglied zwischen unseren Kunden und den modernsten Commerce-Produkten auf dem Markt. Sie betreuen unsere größten und komplexesten Enterprise-Kunden – von schnell wachsenden Marken bis h