Network Support Specialist

Lumos is looking for a full-time Network Support Specialist I ! Our Network Support Specialists are the first line of technical support—playing a key role in delivering fast, reliable solutions to our customers.

In this role, you’ll work directly with residential and small business customers to troubleshoot and resolve issues across Voice, Data, Security, and Video services.

You’ll gain hands-on experience with technologies like IPTV, POTS, DSL, and fiber-to-the-premise broadband, while helping manage escalations, monitor service performance, and support internal network operations.

If you're someone who enjoys solving problems, thrives in a fast-paced environment, and has a passion for helping others through technology, this is a great opportunity to grow your skills and make an impact.

**This position is remote with in-person training required at our High Point, NC location** Why Lumos : Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks.

Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.

Here, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next.

What You'll Do

Troubleshoot and resolve technical issues across hardware, software, video, broadband, & phone services for residential and small business customers. Support both Business and Residential products, delivering effective solutions in a timely manner.

Accurately document all interactions and updates in the service database throughout each stage of the support process. Monitor outages and maintenance events, gathering data and escalating when need