Connectivity Specialist, Service Delivery

The Role: 11:11 Systems is seeking a Connectivity Service Delivery Specialist to own and drive the end-to-end delivery of telecommunications services for our customers.

This role is responsible for ensuring a smooth onboarding and implementation experience for connectivity services, including Dedicated Internet Access (DIA), Ethernet Private Line (EPL), Internet services, Network Interface Devices (NIDs), Public Cloud Direct-Connects, Wireless LTE, and dark fiber.

This is a full-time remote role, based in the United States, reporting to the Connectivity Manager, Service Delivery.

Responsibilities

Coordinate and manage the delivery of telecommunications services and circuits, including Dedicated Internet Access (DIA), Ethernet Private Line (EPL), Internet services, Network Interface Devices (NIDs), Public Cloud Direct-Connects, Wireless LTE, and dark fiber to customer locations.

Own the end-to-end circuit delivery lifecycle, from order acceptance through installation, turn-up, testing, and service acceptance. Manage multiple, simultaneous connectivity deployments ranging from single site installs to complex, multi-site rollouts, ensuring milestones, dependencies, and delivery timelines are met.

Serve as the primary point of contact for customers during circuit delivery, providing proactive communication, clear expectations, and regular status updates.

Work cross-functionally with internal teams including Network Deployment Engineers, Project Managers, Carrier Management, and Data Center Operations, as well as external partners such as last-mile carriers, dark fiber providers, Remote Hands teams, and field technicians.

Coordinate, schedule, and oversee field technicians performing on-site work, including hardware installations, circuit turn-ups, testing, cross-connect verification, and troubleshooting.

Provide clear scope, site details, and installation instructions to carrier and third-party field technicians to ensure work is completed accurately and efficiently. Co