XM Consultant

A Day in the Life: • Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions. • Serve as main point of contact for clients during implementation and manage the project too completion. • Design and document functional and technical requirements and help scope projects by understanding timelines and work. • Solve complex technical implementations both independently and in a team environment. • Clearly communicate solutions back to clients through calls and email. • Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions. • Continually adapt and develop in-depth product knowledge and learn new technologies. • Be a key stakeholder in building ZILL’s relationship with the client. • Managing implementation activities, including time commitment, budget and risk management. • Providing support to the project team ensuring all project documentation is current and up-to date. • Responding to client issues and ensuring resolution of issues. Requirements Experience: • 5 + years of experience as an Implementation consultant. • Familiarity with SaaS platforms and cloud-based solutions, with the ability to grasp complex software and learn new technologies quickly. • Strong foundational knowledge in data analytics and interpretation. • Experience in establishing and maintaining strong working relationships with clients at all levels of an organization. • Prior experience working with international clients. • Knowledge of Survey Programming tools like Decipher and Confirmit shall be an advantage. • Certification or deep experience with the Qualtrics Experience Management (XM) Platform is highly desirable. Qualifications & Requirements: • Bachelor’s degree in business, Computer Science, Information Systems, or a related field; a master’s degree is preferred. • Exceptional verbal and written communication skills, with the ability to explain technical details to a non-technical audience. • Robust problem-solving abilities, analytical skills, and a detail-oriented mindset. • Agility in learning and adapting to new technologies and changes in a rapidly evolving industry. • Solid track record in project management, with the ability to manage multiple projects simultaneously while maintaining quality and meeting deadlines. • Ability to work independently as well as part of a collaborative team environment.