Sr XM Consultant

A Day in the Life: • Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions. • Serve as main point of contact for clients during implementation and manage the project to completion. • Design and document functional and technical requirements and help scope projects by understanding timelines and work. • Solve complex technical implementations both independently and in a team environment. • Clearly communicate solutions back to clients through calls and email. • Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions. • Continually adapt and develop in-depth product knowledge and learn new technologies. • Be a key stakeholder in building ZILL’s relationship with the client. • Managing implementation activities, including time commitment, budget and risk management. • Providing support to the project team ensuring all project documentation is current and up to date. • Responding to client issues and ensuring resolution of issues. • Project Management: Oversee the end-to-end project lifecycle, including scoping, planning, execution, and delivery. Ensure projects are completed on time, within budget, and to the highest quality standards. • Client Management: Cultivate strong relationships with client, serving as a trusted advisor and strategic partner. understand client objectives, challenges, and opportunities to develop tailored solutions. Requirements Experience: • 8+ years of experience as an Implementation consultant. • Minimum of 3 years of experience in technical consulting, customer success, or in a similar client-facing role in the technology sector. • Familiarity with SaaS platforms and cloud-based solutions, with the ability to grasp complex software and learn new technologies quickly. • Strong foundational knowledge in data analytics and interpretation. • Certification or deep experience with the Qualtrics Experience Management (XM) Platform is highly desirable. • Demonstrated experience in managing and delivering complex technical implementations from inception to completion. • Experience in establishing and maintaining strong working relationships with clients at all levels of an organization. • Prior experience working with international clients. • Knowledge of Survey Programming tools like Decipher and Confirmit as well as jQuery, Javascript/HTML shall be an advantage. Qualifications & Requirements: • Bachelor’s degree in business, Computer Science, Information Systems, or a related field; a master’s degree is preferred. • Exceptional verbal and written communication skills, with the ability to explain technical details to a non-technical audience. • Robust problem-solving abilities, analytical skills, and a detail-oriented mindset. • Agility in learning and adapting to new technologies and changes in a rapidly evolving industry. • Solid track record in project management, with the ability to manage multiple projects simultaneously while maintaining quality and meeting deadlines. • Ability to work independently as well as part of a collaborative team environment.