Xoriant - Zendesk Consultant - Implementation

Required Skills & Qualifications : - 4+ years of experience in Zendesk implementation, SaaS consulting, customer success, or customer service technology projects. - Proven experience delivering end-to-end Zendesk implementations. - Strong knowledge of : 1. Zendesk Support 2. Zendesk Guide 3. Zendesk Explore 4. Zendesk Chat/Messaging 5. Zendesk Talk - Experience configuring workflows, SLAs, ticketing processes, automations, macros, triggers, and reporting dashboards. - Strong understanding of customer support and service management operations. - Excellent English communication, presentation, and stakeholder management skills. - Ability to engage confidently with manager-level and senior stakeholders. - Experience gathering business requirements and translating them into scalable solutions. - Ability to manage multiple customers and competing priorities effectively. - Comfortable working in US and/or European time zones. Preferred Qualifications : - Zendesk Administrator, Support Administrator, or Zendesk Implementation Certifications. - Experience with Zendesk AI capabilities, bots, intent routing, automation, and self-service solutions. - Knowledge of integrations with Salesforce, HubSpot, Dynamics 365, Jira, ServiceNow, or other business applications. - Exposure to APIs, webhooks, integration frameworks, and workflow automation tools. - Experience working with enterprise SaaS products and customer support ecosystems. - Familiarity with Agile project delivery methodologies. - Experience supporting global and distributed teams. Work Model & Shifts : - Fully Remote Role - Bangalore-based candidates preferred - Open to candidates across India - Flexible shifts aligned to US and European customer requirements - Fixed or rotational shift schedules based on project needs. What We Offer : - Opportunity to lead Zendesk implementations for global enterprise customers. - Exposure to large-scale customer experience and service transformation programs. - High-ownership consulting role with direct client engagement. - Career growth in Zendesk ecosystem, Customer Experience (CX), Automation, and AI-powered support solutions. - Collaborative global work environment with exposure to US and European customers.