Manager - Workforce Data Management

Role Overview: We are looking for an experienced Workforce Data Manager to lead the workforce data delivery function within a global HR Shared Services environment. The role is responsible for the accurate, standardised and timely execution of workforce data transactions, mass-data changes, operational governance and data-quality processes in alignment with enterprise data standards. Key Responsibilities: - Oversee end-to-end workforce data transactions, governance and mass-data change processes. - Ensure timely and accurate processing of employee and organisational data. - Establish and maintain data-quality standards, standard operating procedures and operational governance processes. - Align workforce data operations with enterprise service-delivery standards and expectations. - Drive continuous improvement initiatives to enhance data accuracy, processing efficiency and operational performance. - Ensure compliance with data-privacy requirements, regulatory standards and internal data-governance policies. - Monitor team performance against SLAs and KPIs and proactively resolve operational issues. - Partner with HRIT, Analytics and Process teams to support data-model alignment, system updates and reporting integrity. - Support workforce planning and reporting through reliable and well-governed employee data. - Lead, coach and manage the workforce data operations team. Candidate Profile: - 9+ years of experience in HR operations, workforce data management, HR master data or employee-data administration. - Experience working in a large, complex organisation, GCC or HR Shared Services environment. - Strong understanding of HR master data management, organisational data governance and workforce data processes. - Experience leading operational HR data teams and managing performance against defined service levels. - Hands-on experience with HR information systems such as Workday or similar workforce data platforms. - Demonstrated ability to improve data quality, process standardisation and operational efficiency. - Knowledge of data privacy, regulatory compliance and HR data-governance requirements. - Strong numerical, analytical and problem-solving capability. - Experience partnering with HRIT, HR Analytics, Data Governance and business teams. - Strong stakeholder-management and communication skills. Key Skills: - Workforce Data Management - HR Master Data - Workday - Data Governance - Data Integrity and Integration - Mass Data Changes - HR Operations - HR Shared Services - SLA and KPI Management - Process Standardisation - Continuous Improvement - AI and Data Literacy - Stakeholder Management