L2 Network Support Engineer - Aruba Wireless

Job Summary : We are looking for an L2 Network Support Engineer with strong hands-on experience in Aruba Wireless environments. The role will focus on day-to-day network support, incident troubleshooting, wireless monitoring, configuration, and issue resolution. Key Responsibilities : - Provide L2 support for Aruba wireless infrastructure, including Mobility Controllers, Access Points, and Aruba Central. - Troubleshoot wireless connectivity, authentication, roaming, and performance issues. - Configure and support SSIDs, AP Groups, RF settings, and client connectivity. - Monitor wireless infrastructure and perform routine health checks and performance optimization. - Support ClearPass, RADIUS, and Active Directory integrations. - Analyze logs and troubleshoot network incidents within defined SLAs. - Perform configuration changes, firmware upgrades, and standard maintenance activities. - Escalate complex or critical issues to L3/network architecture teams. - Maintain network documentation, incident records, and operational procedures. Secondary Skills - Any One Preferred : 1. FortiGate / Fortinet SD-WAN : - Basic troubleshooting of FortiGate firewalls and SD-WAN. - Knowledge of IPSec VPN, security policies, routing, and HA. 2. Juniper Switching : - Basic troubleshooting of Juniper EX switches. - Knowledge of VLANs, trunking, STP, LACP, and basic routing. Must-Have Skills : - 4 to 6 years of experience in Network Support / Network Operations. - Strong hands-on experience with Aruba Wireless. - Good knowledge of Aruba Mobility Controllers, ArubaOS, Aruba Central, and Access Points. - Experience with RF management, wireless security, and ClearPass authentication. - Strong understanding of TCP/IP, DHCP, DNS, VLANs, and basic routing/switching. - Good troubleshooting, communication, and incident-management skills.