Network Operations Engineer

The Role: 11:11 is looking for a Network Operations Engineer whose primary responsibility will be to assist with providing 24/7 monitoring, technical support, implementation, and escalation for our global network infrastructure with a focus on 11:11 Systems Connectivity Solutions and Managed Network Solutions.

We are looking for someone who is a team player, detail oriented, and has excellent customer service skills with a solid hands-on technical background as a Network Engineer in previous roles. Both written and verbal communication skills are critical to this role.

This is a full-time remote role, based in the United States, reporting to the Manager, Network Operations.

Responsibilities

• Assist with the configuration, installation, maintenance, and upgrade of Fortinet, Cisco and Palo Alto next generation firewall devices supporting 11:11 customers and internal network infrastructure.

• Support existing customer facing networks and assist senior engineers with network expansion, hardware refresh, and connectivity solution efforts.

• Implement system and network configurations in compliance with corporate security policies and security best practices.

• Support technology solutions, such as SDWAN, MPLS, Wired and Wireless Connectivity solutions (Layer 2 and Layer 3), Firewalls, Routers, Switches, and Load Balancers in accordance with best practices and company policies.

• Perform day-to-day lifecycle management of Cradlepoint wireless edge devices via Ericsson NetCloud Manager (formerly NetCloud ECM), including device onboarding and provisioning, configuration group management, NetCloud OS firmware upgrades, and licensing/subscription tracking.

• Provide break/fix support and change management for Cradlepoint deployments, including troubleshooting cellular (LTE/5G) WAN connectivity and carrier-related issues, coordinating hardware RMAs, and implementing configuration changes through NetCloud Manager in accordance with established change control processes.

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