Customer Success Specialist - APAC

Description About Us Almost every single thing that you eat, wear, or use is imported or exported. Freight quite literally moves the world. And we’re helping it move even better. Freightos (Nasdaq: CRGO) is the global rate management, booking and payment platform for the trillion-dollar freight industry.

Hundreds of airlines, trucking companies, ocean liners, and thousands of importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store.

As the leading global freight booking platform for a massive industry, we’ve been crushing it with double-digit growth, year after year, supporting well over one million shipments every year.

About the Role

We are looking for a proactive, impact-driven Customer Success Specialist to own the post-onboarding lifecycle for enterprise accounts in the APAC region. In this role, you will be the ultimate champion for user adoption, platform value realization, and cross-functional coordination.

You will bridge the gap between commercial strategy and day-to-day execution, ensuring our forwarder and shipper clients fully leverage the power of the Freightos platform.

If you excel at turning technical escalations into seamless customer experiences, driving user engagement, and protecting revenue streams through deep product expertise, we want to hear from you.

Requirements

Responsibilities Drive Platform Adoption & Account Health Own the post-go-live lifecycle for designated regional accounts to maximize user adoption and platform value. Proactively monitor account health to identify low-usage trends, friction points, and churn risks early.

Identify expansion opportunities by helping customers scale usage across new workflows and internal teams. Partner with Sales / Account Management by providing regular updates on client health, risks, and growth signals. Deliver Enablement & Training Lead post-o