Customer Success Manager

BLUECARGO BlueCargo is revolutionizing the logistics industry with innovative solutions that streamline freight audit processes and enhance the tracking of millions of containers worldwide. We are a fast-growing startup committed to delivering products that make a significant impact on our clients' operations.

Our platform aggregates data from multiple sources, providing a single, streamlined interface for accuracy, transparency, and efficiency in freight cost management and cargo tracking.

Our commitment to innovation and sustainability drives us to continually transform the logistics landscape, making it more reliable and accessible for businesses globally. Founded by two female entrepreneurs who graduated from the Y Combinator 2018 batch, BlueCargo has successfully raised a Series A in 2022.

We are at the beginning of an exciting growth phase, having already developed product-market fit, a working platform, and hundreds of daily active users. If working to bring technology to the logistics industry sounds exciting, then we’d like to connect with you!

We are looking for an experienced customer-focused individual with a startup mindset to join our team as a Customer Success Manager. OPPORTUNITY OVERVIEW Role Overview The Customer Success team works to ensure that our clients are maximizing the value they are receiving from BlueCargo.

As a Customer Success Manager, you will be the primary point of contact for your assigned customers and will be responsible for their entire experience with BlueCargo through onboarding, implementation, adoption, expansion & retention.

You will be responsible for renewals and play a key role in identifying business opportunities and delivering recurring moments of impact to expand our partnership by helping our customers solve problems and streamline their operational processes.

You will also play a critical role in the company by being the voice of the customer to improve our product and the overall customer experience by working clos