Frontend Software Engineer II - Technical Operations

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Technical Operations team makes Toast's engineering measurable. We connect tool and resource usage, engineering metrics, and customer outcomes into a single, trusted picture that executives, engineering managers, and developers use every day. If you are passionate about visualizing complex business and engineering processes in a way that makes it easy for teams to spot bottlenecks and opportunities before they escalate into major problems, optimize how resources are used, and ultimately improve the customer experience, this team is for you. We are a small, highly leveraged team. We index heavily into agentic engineering: AI agents are part of how we design, build, test, and operate our systems, and we expect you to learn and grow with those tools every day. A day in the life (Responsibilities) Own the UI and presentation layer of our internal tools and reporting: role-based dashboards, scorecards, and workflow tools that let leaders at every level see engineering health, AI and tooling spend, and cost data for their teams, and act on it Design and deliver end-to-end user stories, from the data a view consumes to the experience in front of the user, turning dense, multi-source data and manual processes into clear visualizations and streamlined workflows Partner with our Product Owner to identify and define the biggest opportunities for impact, and collaborate with the team's technical lead on end-to-end solutions Act as a component owner: break work down into well-defined tasks, drive delivery against the team's goals, and manage the quality, testing, and operational monitoring of what you ship Iterate with our internal users (executives, engineering managers, and developers) to continuously