Payments Operations Analyst

We're looking for a Senior Payments Operations Analyst to support the day-to-day operations of ClubWPT Gold's payments stack. You'll work directly with the Head of Payments, acting as her right hand across reconciliation, data analysis, PSP escalations, and daily monitoring of our processing partners.

This is a hands-on operational role, not a decision-making role on contracts or commercial terms, but you'll be exposed to every layer of the payments operation: seven active PSPs (Worldpay, PayNearMe, MuchBetter, Rapyd, MassPay, crypto providers, and orchestrators such as Corefy), settlement banking, chargebacks, approval-rate monitoring, and reconciliation between processor data, Databricks, Finance, and bank settlements.

You'll be measured on accuracy, responsiveness, and auditability. Every number you report must be traceable to a named source system, field, and date basis.

What You'll Do

Daily Operations & Monitoring Monitor approval rates, decline reasons, and processing anomalies across all active PSPs using operational dashboards. Flag deviations from baseline early and escalate with clear, source-backed evidence. Track PSP uptime, incidents, and processor-side issues, and keep an operational log.

PSP Escalations Serve as the point of contact for PSP support channels (email, Slack, ticketing portals) on operational issues: failed transactions, missing settlements, KYC/AML holds, refunds, and chargebacks.

Draft clear, professional communications to PSPs in English, including the specific transaction IDs, timestamps, and amounts needed to resolve issues quickly. Follow escalations through to closure and document root cause.

Data Analysis & Reconciliation Support Run and modify SQL queries to validate PSP volumes, settlements, fees, and approval metrics.

Support weekly and monthly PSP reconciliations by comparing processor reports, Databricks/Tableau data, bank settlements, and Finance records, respecting date basis, status semantics, and coverage boundaries. Mai