Payment Operations Coordinator

We are recruiting for a growing payment processing business looking for an experienced Payment Operations Coordinator to help manage the day-to-day operations of the business and support its continued growth. This is an important early-stage hire.

We're looking for someone who understands how payment processing works and can take ownership of the operational side of the business — from merchant onboarding and transaction monitoring through to reconciliation, payment issues, reporting, and ongoing merchant support.

The ideal candidate will have previous experience working for a payment processor, merchant services provider, acquiring bank, fintech, payment gateway, or similar business. This is not a purely administrative role.

We're looking for someone who understands the payments ecosystem, can identify problems before they become bigger issues, and is comfortable building and improving processes as the company scales.

Key Responsibilities

Payment Operations Monitor day-to-day payment processing activity and transaction flows Monitor transaction success and failure rates and investigate unusual activity or processing issues Identify payment exceptions, delays, discrepancies, and operational issues Coordinate with processors, acquiring partners, banks, technology providers, and internal teams to resolve issues Track outstanding payment issues through to resolution Escalate critical payment incidents quickly and appropriately Maintain clear records of operational issues and their resolutions Merchant Onboarding & Account Management Support the onboarding of new merchants from application through activation Ensure merchant documentation and operational requirements are complete and accurate Coordinate merchant account setup with processors and third-party providers Manage ongoing merchant account changes, updates, and requests Ensure a smooth handover from sales/onboarding into ongoing operations Act as an operational point of contact for merchant-related issues Reconc