Implementation Manager

Location : USA (Remote) - Travel required.

About Us

Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.

The Role We are seeking a highly motivated and detail-oriented Implementation Manager to join our dynamic team. The ideal candidate will have a strong background in project management and is experienced in overseeing multiple simultaneous complex implementations at a time.

As an Implementation Manager, you will be responsible for designing a unique, seamless implementation experience for each new client.

Key Responsibilities

Shaping the Client Experience: Designing project plans according to each client’s unique needs, resulting in high levels of satisfaction, product adoption, and renewal rates post-implementation.

Stakeholder Governance: Drive accountability across teams by securing stakeholder buy-in across all levels and managing cross-functional stakeholders to ensure adherence to project milestones and implementation timelines.

Overseeing Technical Deliverables: Work alongside our Solutions Services, Professional Services, Engineering, and Product teams to ensure custom and technical work is completed according to timelines.

Interdepartmental Collaboration: Partner with cross-functional teams, including Sales, Product, and Engineering to provide a cohesive implementation experience and resolve any issues promptly.

Process Transformation: Map existing client workflows and re-engineer them into streamlined Ottimate solutions that eliminate manual bottlenecks and maximize AI-driven automation.

Requirements

3-5 years of proven experience managing complex client deployments and platform implementations, ideally within a B2B SaaS environment. Proven ability to take a consultative approach to software implementation, partnering with clients to understand business needs and translate them int