Customer Success Director | Fully Remote US
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Job Description
The Customer Success Director (CSD) is a key position that drives the strategic direction, customer ROI, product adoption, growth and expansion through proactive thought leadership and advocacy.
This is a dynamic position and the CSD will frequently multi-task between management, technical, business, strategic, marketing, and planning activities. This is an extremely entrepreneurial position and requires the decision-making, work ethic, and tenacity of an entrepreneur.
The CSD drives results that tie back to strategic business goals for assigned accounts and HireVue, all while serving as a hero for our customers.
Essential Duties and Responsibilities Own a portfolio of strategic and enterprise customers, where you will be accountable for retention, expansion, adoption, and long-term value realization Proactively identify risk, opportunity, and whitespace, translating insights into actionable success plans Act as a trusted advisor to senior customer leaders (VP, SVP, C-suite), guiding them through hiring transformation, talent acquisition strategy, and digital adoption Facilitate high-impact executive business reviews, roadmap discussions, and value alignment conversations Partner tightly with Sales and Renewals to drive expansion strategy, renewal outcomes, and commercial success across your portfolio Translate Hirevue usage into quantifiable business outcomes such as improved time-to-hire, candidate experience, quality of hire, and recruiter productivity Orchestrate internal cross-functional teams (Product, Support, Marketing, Sales) to deliver seamless customer experiences 5+ years of experience in Customer Success, Consulting, Account Management, or Enterprise SaaS, with 3+ years supporting large, complex, enterprise customers Proven ability to operate as a trusted advisor to senior executives (VP–C-suite), influencing business strategy, adoption, and change across complex organizations Deep experience navigating matrixed, global enterprises with multiple stakeho
Required Skills
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