Customer Success & Solutions Director (Enterprise)
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Job Description
Customer Success & Solutions Director (Enterprise) Location: Remote (Anywhere USA) - No Visa Sponsorship at this time About the Role We are partnering with a high-growth, data-driven technology company that provides advanced market intelligence and analytics to global enterprises.
Their platform enables organizations to better understand technology adoption, optimize go-to-market strategies, and drive more predictable revenue outcomes.
They are seeking a Senior level Customer Success & Solutions professional to lead strategic enterprise engagements, oversee a high-performing team, and drive measurable customer outcomes across complex global accounts.
Key Responsibilities
Enterprise Leadership & Governance Lead Customer Success and Solutions teams supporting large, global enterprise clients Navigate complex organizational structures and build scalable engagement frameworks Establish best practices for deploying data-driven solutions across distributed teams Executive Engagement & Value Realization Partner with senior stakeholders (e.
g. , CIO, CTO, CFO) to align technical solutions with business objectives Translate technical capabilities (e. g.
, APIs, data workflows) into clear financial outcomes such as revenue growth, efficiency gains, and retention Ensure all customer initiatives are tied to measurable ROI and long-term value Technology Strategy & GTM Enablement Advise customers on integrating modern data platforms, automation, and AI-driven workflows into their go-to-market operations Drive adoption of scalable architectures that connect seamlessly with CRM systems and other enterprise tools Guide customers in optimizing end-to-end GTM processes using data and automation Proof of Value & Team Development Build and mentor a team of consultative, technically strong customer-facing professionals Lead execution of proof-of-value initiatives that demonstrate measurable business impact Elevate the team from feature delivery to strategic value creation Cross-Functional Al
Required Skills
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