Customer Success Manager (Enterprise)
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Job Description
We’re looking for our next Channel Champion to join the team as our Customer Success Manager! About Channelscaler Channelscaler is transforming how companies scale through their partners.
Our AI-powered platform automates and simplifies partner engagement — from onboarding and incentives to performance tracking — helping vendors and partners grow faster together. With one unified system, companies manage their entire partner lifecycle with ease and clarity.
We’re building a category-defining company rooted in expertise, empathy, and innovation — and we’re just getting started.
About the Role
We’re hiring a Customer Success Manager (Enterprise) to own a portfolio of strategic customers and drive business outcomes, retention, and growth. You’ll work cross-functionally with Implementation, Support, Product, and Sales — but you are accountable for outcomes.
We’ve designed our post-sales model to maximize impact: Implementation Team → owns onboarding and deployment Support → owns reactive issue resolution Product & Engineering → own roadmap and prioritization Customer Success → owns outcomes, adoption, and commercial growth Your role is to own what success looks like for the customer — and ensure it happens Key Responsibilities Customer Outcomes & Value Realization Define and execute success plans tied to each customer’s business goals and partner strategy Drive adoption of key workflows that produce measurable ROI (e.
g.
, deal reg, incentives, partner engagement) Hold customers accountable to outcomes and timelines Retention & Growth Own Gross Revenue Retention (GRR ≥ 90%) and influence Net Revenue Retention (NRR > 110%) Identify and execute expansion opportunities tied to customer value Partner with Sales and Renewals to drive strong commercial outcomes Executive Engagement Build and maintain relationships with senior stakeholders Lead Executive Business Reviews (QBRs) focused on outcomes, benchmarks, and forward strategy Position Channelscaler as a strategic partner to
Required Skills
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