Customer Success Manager

Discover your 100% YOU with MicroSourcing ! Position: Customer Success Manager Work setup: Work from home Why join MicroSourcing ?

You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role: As a Customer Success Manager , you will play a key role in driving success and growth for a diverse range of clients by delivering high-impact service in a scalable, pooled support model.

At the heart of your work is engaging with customers, guiding them through onboarding and workflow consultations, and empowering them to fully unlock the value of their investment.

In This Role, You Will: Provide responsive and strategic support to help customers onboard smoothly and adopt powerful tools, including a strong understanding of APIs and CRM integrations Be measured by your ability to deliver high-quality, scalable service while contributing to the overall health, retention, and growth of the accounts you support Lead personalized onboarding sessions, including launch planning, training, and integration setup, ensuring customers get started successfully Proactively drive product adoption through tailored consultations, product updates, and hands-on training Promote customer education by encouraging the use of self-service resources such as help centers, public training sessions, and webinars Partner closely with Account Management by sharing insights that inform renewal strategies, uncover up