Product Manager, Agentic AI Platform & Integrations - Remote

Help shape the platform behind the next generation of AI-powered healthcare experiences. In this role, you will connect business needs with scalable technology, making it easier for teams across Cigna to launch intelligent, personalized service journeys. You will join a collaborative team that is ambitious about innovation and compassionate about improving every customer and advocate experience.

Responsibilities

Lead the onboarding of new lines of business and customer journeys to the Agentic Servicing (voice & chat) platform, with a focus on reducing friction and accelerating value.

Turn business and customer needs into clear, prioritized product requirements for APIs, data exchanges, authentication, routing, workflow orchestration, and other platform services.

Partner with engineering and architecture to deliver capabilities that are secure, resilient, reusable, and aligned with enterprise standards. Create alignment across business, operations, analytics, engineering, and architecture teams by clarifying priorities, decisions, risks, dependencies, and tradeoffs.

Identify platform gaps and prioritize enhancements that improve adoption, simplify implementation, and create value across multiple business areas. Guide capabilities through planning, testing, rollout, and adoption, adjusting plans as new information and feedback emerge.

Use platform performance, adoption measures, and implementation outcomes to guide continuous improvement and product decisions. Build trusted partnerships and influence outcomes across a complex enterprise without relying on formal authority.

Required Qualifications 3+ years of experience in product management, business analysis, platform delivery, or a related role. Experience partnering with technical teams to define requirements and deliver technology solutions.

Experience leading cross-functional initiatives with multiple stakeholders, priorities, and dependencies. Ability to break down complex integration and implementation challeng