Reflections Info Systems - Business Analyst

BUSINESS ANALYST Key Responsibilities: - Engage with business stakeholders to understand objectives, challenges, and requirements. - Gather, analyse, document, and validate business and functional requirements. - Prepare Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, use cases, and process flows. - Translate business requirements into clear specifications for development and implementation teams. - Collaborate with product managers, developers, QA engineers, project managers, and business teams. - Analyse existing business processes and identify opportunities for optimisation, automation, and improvement. - Conduct gap analysis, impact assessments, and root-cause analysis to support business decisions. - Participate in Agile ceremonies, sprint planning, backlog refinement, and requirement prioritisation, where applicable. - Support solution design, functional testing, User Acceptance Testing (UAT), and defect resolution. - Validate delivered solutions against business requirements and acceptance criteria. - Prepare reports, dashboards, and analytical insights to support decision-making. - Manage stakeholder communication, requirement changes, dependencies, and project documentation. - Support implementation, deployment, and post-production enhancements. Required Skills & Experience: - 5 - 10 years of experience in Business Analysis, Functional Analysis, or a related role. - Strong expertise in requirements gathering, documentation, stakeholder management, and process mapping. - Experience preparing BRDs, FRDs, user stories, use cases, and acceptance criteria. - Strong analytical, logical reasoning, problem-solving, and critical-thinking skills. - Ability to translate business needs into functional and technical specifications. - Experience collaborating with cross-functional business and technology teams. - Understanding of SDLC, Agile/Scrum, and software development processes. - Experience with UAT, test scenarios, defect tracking, and solution validation. - Strong communication, presentation, and documentation skills. - Familiarity with tools such as Jira, Confluence, Microsoft Excel, Visio, or equivalent platforms. Preferred Qualifications: - Experience in digital transformation, enterprise applications, SaaS products, or technology implementation projects. - Knowledge of SQL, data analysis, reporting tools, or BI platforms. - Exposure to APIs, system integrations, workflow automation, or data flows. - Experience with process modelling, BPMN, or other business process documentation techniques. - Domain experience in BFSI, IT, consulting, e-commerce, healthcare, or other relevant industries. - Relevant bachelor's or master's degree in Business, Technology, Engineering, Finance, or Management. Ideal Candidate Profile: - Able to connect business objectives with technical solutions. - Comfortable working with both business stakeholders and engineering teams. - Strong at structured problem-solving, data interpretation, and process improvement. - Capable of managing multiple requirements and driving projects towards successful delivery.