Customer Success Account Manager

We are looking for a Customer Success Account Manager to join our Customer Success team, reporting to the Chief Customer Officer.

Customer Success Account Managers own a mixed portfolio of customers spanning size and industry, and are accountable for retention, renewals, and product adoption across that book, with expansion following naturally from customer success.

The role is anchored in strong onboarding, proactive account management, and cross-functional orchestration to drive adoption and measurable outcomes on Redpoint solutions.

Increasingly, that means helping customers get their customer data AI-ready: clean, connected, and resolved to a single trusted identity so it can power personalization and AI initiatives at scale.

Core responsibilities: Build and execute strategic account plans for each customer in your portfolio, with clear success criteria, stakeholder maps, and value milestones Lead regular Business Reviews that connect Redpoint solutions usage to business outcomes and surface expansion opportunities Serve as the trusted advisor on use cases and Redpoint product capability, helping customers institute industry best practices Own onboarding and drive ongoing adoption through proactive, structured engagement — health checks, success plans, and outcome reviews on a defined cadence — to accelerate time-to-value and deepen product usage Orchestrate the cross-functional team around each account — Sales, Professional Services, Support, and Product — ensuring a seamless customer experience from post-sales handoff through steady-state Identify, qualify, and progress expansion opportunities (new use cases, channels, data sources, business units) in partnership with Sales Own the renewal motion for every account in your portfolio — forecast accurately, surface churn risk early, and protect the base Surface customer feedback to Product and partner on prioritization of new features and functionality Escalate risks and issues early, and work creatively across t