Senior Customer Success Manager, Strategic Accounts

At Element451 , we’re transforming how colleges and universities engage, recruit, and enroll students with our AI-powered, all-in-one CRM and Admissions Marketing Platform (AMP)—a scalable, data-driven solution designed for modern higher education.

As a Senior Customer Success Manager, Strategic Accounts, you will take ownership of large, complex institutional partnerships, ensuring high adoption, retention, and expansion.

You’ll act as the primary point of contact for key strategic accounts, overseeing contract execution, implementation, and long-term customer success.

If you have a proven track record in enterprise customer success, strategic account management, and consultative growth strategies, this is an opportunity to make a significant impact. If you are a strategic, results-driven leader with a passion for managing high-value customer relationships we want to hear from you!

What you’ll do: Client Relationship Management : Foster strong relationships with clients and stakeholders as the primary point of contact, at both the school and state system level. Partner with the client's core team to identify and prioritize their key needs and objectives.

Provide strategic consulting for full-cycle student engagement, including personalized communication, targeted outreach campaigns, lead generation, and application management. Act as the point of contact for the System Office.

Contract Management : Oversee the implementation and management of the client’s contract across all participating schools to ensure positive customer satisfaction and adoption of Element451 .

Project Management: Lead the day-to-day execution of client projects in collaboration with the project team (Customer Success Managers and Engagement Strategists). Monitor project activities, resourcing, and timelines to achieve successful conclusions.

Develop and manage project plans in collaboration with the client's team. Ensure adherence to KPIs such as on-time delivery, NPS scores, and product usage