Assistant Front Office Manager

Assistant Front Office Manager Company Description Ji Hotel Orchard Singapore is a modern, minimalist hotel conveniently located just a few minutes’ walk from Dhoby Ghaut MRT station.

As a member of H World Group (formerly Huazhu Group), we are committed to hiring diverse talent based on merit and promoting an inclusive and equitable workplace.

We are looking for a service-oriented Assistant Front Office Manager to support daily Front Office operations and deliver a welcoming and comfortable experience for our guests.

Job Highlights 5-day work week with 2 rostered days off per week Convenient location near Dhoby Ghaut MRT Uniform provided Birthday leave Job Responsibilities Assist the Hotel General Manager in overseeing daily Front Office operations and ensuring smooth and efficient service.

Supervise and guide the Front Office team to maintain service, grooming and professional standards. Oversee guest check-in and check-out, room assignments, reservations and guest enquiries. Provide courteous and prompt assistance to guests and accommodate their requests whenever possible.

Handle guest feedback and complaints professionally, resolve issues promptly and follow up with management when necessary. Maintain up-to-date knowledge of room rates, room availability, hotel facilities and promotions, and identify opportunities to upsell.

Coordinate with Housekeeping, Maintenance and other departments to meet guest needs and resolve operational issues. Ensure compliance with hotel policies and procedures relating to guest privacy, room security, safe deposit boxes and emergency response.

Be familiar with fire safety and emergency procedures and guide the team when required. Provide guests with accurate information about local attractions, transport options and events. Maintain clear communication and effective shift handovers to support consistent service.

Job Requirements

Minimum Diploma qualification; a qualification in Hospitality or Tourism Management would be an advantag