Hotel Supervisor

Job Responsibilities : - Supervise and coordinate daily hotel operations, including Front Office, Housekeeping, Guest Services and Maintenance. - Monitor staff attendance, work performance, duty rosters and manpower allocation. - Coordinate with different departments to ensure smooth hotel operations.

- Handle guest enquiries, feedback and complaints professionally. - Monitor room availability, cleanliness, maintenance and service standards. - Assist in monitoring operational expenses, inventory and resource utilisation. - Train, guide and supervise hotel employees to maintain service quality and productivity.

- Prepare daily operational reports and report important issues to management. - Ensure compliance with hotel policies, standard operating procedures and workplace safety requirements. - Identify operational issues and recommend improvements to enhance productivity and guest satisfaction.

Job Requirements

- Relevant experience in hotel operations, hospitality or a supervisory position. - Good leadership, communication, coordination and problem-solving skills. - Ability to supervise staff and manage daily operational matters. - Knowledge of hotel procedures, guest service standards and housekeeping coordination.

- Proficiency in basic computer applications and operational reporting. - Willingness to work shifts, weekends and public holidays when required.