Salesforce Experience Architect, AI and Agentforce (Solution Architect)

This is a remote position. We are seeking a Salesforce Experience Architect, AI and Agentforce (Solution Architect) to lead the design, strategy, and execution of next-generation AI-powered experiences.

This role focuses on crafting intelligent, user-centric solutions leveraging Agentforce, Generative AI, Salesforce Service Cloud, Sales Cloud, Einstein , and modern automation tools.

You’ll collaborate with cross-functional teams, map business processes, architect scalable solutions, and translate complex business needs into impactful, AI-driven customer experiences. This position blends solution design, experience design, architecture, and GenAI execution .

Key Responsibilities

Serve as a trusted advisor, providing industry best practices and architectural guidance. Lead detailed requirement-gathering sessions and act as the Salesforce platform expert. Apply an experience-design mindset to craft intuitive, user-friendly solutions.

Define customer roadmaps that balance quick wins with long-term strategic value. Leverage Salesforce technologies such as Agentforce, Einstein Bots, Einstein for Service, Service Intelligence , and automation tools. Create design specifications, solution blueprints, and technical documentation.

Translate business requirements into well-architected, scalable solutions. Coach and mentor junior consultants and technical team members. Stay updated on emerging Salesforce capabilities and GenAI advancements.

Requirements

Required Qualifications 3+ years in customer-facing consulting, enterprise architecture, or process mapping roles. 5+ years of CRM industry experience. Strong ability to drive requirement gathering workshops. Experience implementing or architecting Salesforce Service Cloud or Sales Cloud .

Hands-on experience with at least one: Agentforce or another Generative AI platform Einstein Service Intelligence or Next Best Action Ability to design and optimize business processes across diverse systems. Ability to communicate solution val