Customer Success Manager

Customer Success Manager Location: Remote – Latin America Type of Contract: Full-Time | Remote Salary Range: Market Rates Language Requirements: English proficiency required Our client is seeking a customer-focused Customer Success Manager with at least 2 years of experience in customer success, account management, or client services to support a high-volume portfolio of healthcare compliance software clients.

You will drive customer engagement, platform adoption, satisfaction, and retention through proactive account management and cross-functional collaboration. Your work will directly impact customer loyalty, renewal outcomes, and the long-term success of healthcare organizations using their compliance platform.

Key Responsibilities

Manage a pooled portfolio of core accounts, serving as the primary point of contact for customer engagement, platform adoption, satisfaction, and retention. Drive proactive and consistent outreach to help clients understand the platform, maintain engagement, and realize the value of their subscription.

Monitor account health, identify risks related to engagement or satisfaction, and implement timely actions to strengthen customer relationships and prevent churn.

Identify potential expansion opportunities and collaborate with Sales to support account growth while maintaining a primary focus on customer success and retention. Partner with Finance to resolve payment disputes, account escalations, and billing-related issues professionally and efficiently.

Collaborate with Support and Product teams to communicate customer feedback, advocate for client needs, and contribute to improvements in the customer experience. Guide clients toward appropriate resources and internal channels for commercial inquiries without directly owning sales activities.

Must-Have Qualifications At least 2 years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role. Strong organizational and time-management skills,