dotSolved - Technical Project Manager - Salesforce Platform

Position : Salesforce Technical Project Manager. Shift Timing : 3 : 00 AM - 12 : 00 PM PST (US Pacific Time). Location : Chennai Hybrid. About the role : Own the Salesforce product experience for Natera's commercial and medical field teams. Translate Sales Operations, Medical Affairs, Compliance, and business needs into well-defined platform capabilities across Sales Cloud, Marketing Cloud, Service Consoles, and integrations with Org Service, SOS/Commerce, LIMS, and vendor partners. The goal is to enable field representatives and operations teams to complete territory, account, sales activity, order-support, marketing, and compliance workflows effectively within Salesforce, while maintaining clear system-of-record boundaries. Discovery & Requirements : - Translate leadership requests and SFHELP pain points into BRDs, PRDs, product one-pagers, and HLR-backed epics with clear in-scope and out-of-scope definitions. - Map current-state processes such as people movement, quarterly territory planning, call logging, portal order support, and marketing workflows before defining the future state. - Gather and translate requirements across Sales Operations, Marketing, Medical Affairs, Compliance, and field teams. - Define acceptance criteria covering the data model, automation, UI, Lightning pages, access, reporting, and integrations. - Identify opportunities to leverage Salesforce Marketing Cloud for targeted communications, campaigns, customer engagement, and marketing automation. Delivery Ownership : - Prioritize and sequence Salesforce work for internal teams and external vendors against portfolio and PMO intake. - Own sandbox - preprod - production release readiness, including scope, UAT plans, deployment guides, and technical handoffs. - Drive UAT, defect resolution, business sign-off, and production readiness. - Ensure Salesforce remains the appropriate user experience while maintaining clear system-of-record boundaries across Commerce, Org Service, LIMS, and other platforms. Cross-Functional Facilitation : - Align Sales Ops, Marketing, RDs/field teams, Medical Affairs, Compliance, Org Service, Integration, Helpdesk, and Engineering. - Drive alignment on compliance gates, particularly No / Review scenarios. - Coordinate UAT, training materials, enablement communications, and go-live support across multiple business units. - Partner with technical leads and vendors to resolve functional and integration dependencies. Salesforce Platform Product Judgment : - Determine when to enhance existing Salesforce patterns versus introducing new capabilities. - Evaluate solutions across Sales Cloud, Marketing Cloud, Service Cloud, Lightning apps/consoles, territory management, and Salesforce integrations. - Identify org drift, permission-set/profile impacts, record-type-specific UX risks, and integration dependencies before release. - Partner with technical leads on architecture and TDD options without owning Apex implementation. Required Qualifications : - Minimum 7+ years of hands-on Salesforce experience, with strong experience in enterprise Salesforce environments. - Product Management experience in B2B SaaS, enterprise CRM, or Salesforce platforms. - Strong experience with Salesforce Sales Cloud. - Experience with Salesforce Marketing Cloud is required, including understanding of marketing automation, campaigns/journeys, segmentation, communications, and integrations. - Strong understanding of Salesforce data models, objects, relationships, record types, approval processes, permission sets, profiles, automation, and integrations. - Ability to create clear and concise PRDs, BRDs, user stories, HLRs, acceptance criteria, and product roadmaps. - Experience working with cross-functional stakeholders across Business Operations, Sales, Marketing, Compliance, Engineering, and IT. - Ability to work with technical teams on architecture and integration decisions without needing to write Apex. - Experience owning Salesforce releases from discovery and requirements through UAT, deployment, and production support. - Strong stakeholder management and communication skills. Nice to Have : - Life Sciences, healthcare, diagnostics, or regulated-industry experience. - Salesforce vendor/SI delivery management experience. - Experience with Salesforce Marketing Cloud and Sales Cloud integration. - Familiarity with Lightning Apps/Consoles, CRM Analytics (CRMA), and Territory Management. - Experience with Salesforce Service Cloud. - Experience with Jira, Confluence, Git-backed Salesforce metadata, and release documentation. - Experience working with external Salesforce implementation partners/vendors. - Understanding of PHI, compliance, and regulated healthcare workflows. Preferred Experience : - 7+ years Salesforce experience | Sales Cloud | Marketing Cloud | Enterprise CRM Product Management | Integrations | UAT & Release Management | Healthcare/Life Sciences preferred.