ValueLabs - Project Manager - Agile Methodologies

About the Role : We are looking for an experienced Project Manager to manage IT managed services engagements across Southeast Asia, focusing on service delivery excellence, engineering productivity, operational efficiency, and AI-led software delivery. Key Responsibilities : - Manage end-to-end IT managed services delivery, ensuring adherence to SLAs, KPIs, contractual commitments, and customer expectations. - Drive service governance, performance monitoring, risk management, escalation handling, and continuous improvement initiatives. - Ensure service quality, operational efficiency, productivity, and cost optimization across engagements. - Promote engineering excellence through Agile methodologies, DevOps practices, CI/CD, and test automation. - Drive the adoption of AI-led software engineering practices and productivity tools to improve development efficiency, code quality, and delivery outcomes. - Manage offshore-onshore delivery models, distributed teams, resource planning, and stakeholder coordination. - Identify opportunities for automation, process optimization, and improved delivery economics. - Build strong client relationships and provide regular service performance updates to senior stakeholders. Required Skills & Experience : - 10 - 15 years of experience in IT services, managed services, or technology delivery management. - Strong experience in managed services, SLA/KPI management, service governance, and continuous improvement. - Good understanding of software engineering, Agile, DevOps, CI/CD, and test automation practices. - Exposure to AI-led software engineering, AI-assisted development, and engineering productivity tools. - Proven experience managing offshore-onshore delivery and geographically distributed teams. - Strong skills in client management, stakeholder communication, operational reporting, and delivery optimization. - Experience improving service quality, team productivity, operational efficiency, and delivery costs. - Experience in the Telecom or Media & Entertainment industry is an advantage.