Senior Director, Solutions Consulting

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations.

Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more.

We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

Senior Director, Solutions Consulting Why We Need You Solution Consulting (Presales) is a critical part of the sales engine at PagerDuty - driving revenue and successful customers.

As we continue to scale, the North America Solution Consulting leader will help raise the bar on our execution as a sales team, adapting to new product go to market motions, providing technical expertise to impact net revenue retention and expansion, and bringing creative ideas to improve our effectiveness and efficiency.

How You Contribute to Our Vision You define the vision for our North America Solution Consulting & Value Engineering organization – spanning solutions architects, demo engineers, and value engineers across Strategic, Enterprise, Commercial, and Architecture segments – building on our strengths and setting us up for accelerated growth well into the future.

You represent the Customer Engineering team, partnering with key executives across Sales, Product, and Customer Revenue leadership to help drive product direction, customer success, net revenue retention, and sales results.

Collaborating with regional Solutions Consulting peers and team, you build scalable systems and playbooks – establishing a Global Center of Excellenc