Customer Success Manager

Surge Digital Marketing is a US-based digital marketing agency. We are hiring a Client Success Manager based in South Africa. Paid in US dollars: $1600 to $2200 a month, plus bonus. Fully remote, full-time. Hours: 9:00 AM to 5:00 PM US Eastern Time, Monday to Friday. You will own a group of client accounts and be the main contact for each client. That means running client calls, sending clear updates, keeping an eye on SEO, Google Ads, Meta Ads, LSA and website work, and stepping in early when an account starts to slip. The thing that matters most: you notice problems before the client does, and you deal with them. What we are looking for: • 1 to 3 years managing client accounts at a digital marketing agency • You have handled several clients at once, including the difficult ones • Clear, professional English, both written and on calls • You can look at leads, cost per lead and conversions and explain what they mean in plain words • You are organised, you follow up, and tasks do not slide • Bonus if you have used ClickUp, GoHighLevel or AgencyAnalytics You must be based in South Africa to apply. #J-18808-Ljbffr