Kapture CX - Senior Project Manager - Artificial Intelligence/Machine Learning

About Kapture CX: Founded in Bengaluru in 2014, Kapture CX began as an enterprise customer support software company and has evolved into an AI-first Agentic Operating System for Enterprises. Kapture helps enterprises scale AI execution while keeping humans in control. Its AgentOS platform enables enterprises to deploy, orchestrate, monitor, and optimize AI agents across critical business workflows - including customer support, sales, collections, and claims. Role Overview: As a Senior Project Manager - AI Delivery, you will own some of our most complex and high-impact enterprise AI programs. You'll be the driving force behind taking LLM-powered chatbots, voicebots, and conversational AI solutions from strategy to successful go-live, while ensuring every implementation delivers measurable business value. Key Responsibilities: - Take end-to-end ownership of complex AI and SaaS implementation programs, from kickoff and planning through go-live, adoption, and long-term success. - Lead enterprise deployments of LLM-based chatbots, voicebots, conversational AI, and intelligent automation solutions. - Act as a strategic customer-facing leader, building trusted relationships with senior stakeholders and driving CXO-level reviews. - Translate business requirements into structured delivery roadmaps while working closely with Product, Engineering, QA, and AI teams. - Drive Agile execution through sprint planning, daily scrums, and delivery governance using tools like Jira or Asana. - Mentor Project Managers and delivery teams, manage risks proactively, and ensure programs are delivered on time and within scope. Requirements: - 8+ years of experience in technical project management, with at least 3+ years in a senior or team-handling role. - Successfully delivered enterprise-scale, customer-facing SaaS, AI, or technology implementations. - Hands-on exposure to AI/LLM-powered solutions, such as chatbots, voicebots, or conversational AI platforms. - Strong stakeholder management, communication, and executive presence. - Expertise in project planning, scope management, delivery tracking, and governance. Why Join Us: - Opportunity to work with one of India's fastest-growing AI-first SaaS companies. - Ownership of mission-critical enterprise AI transformation programs. - Competitive compensation with ESOP participation. - Comprehensive Group Health Insurance coverage. This is a Bangalore-based role. We work five days a week from the office.