Customer Success Manager (Individual Contributor)

Location: 100% Remote (Global) - Preference: Latin America, South Africa, Europe Timezone / Hours: US Business Hours (EST/PST) Engagement Type: Full-Time Independent Contractor 🚀 The Vision: Building the Operating System for Product Creation Since 2013, THE/STUDIO has been building the definitive operating system for product creation.

We are combining modern SaaS technology with custom manufacturing to make producing physical goods as seamless, fast, and scalable as launching software.

We operate two core platforms: Customize Now (our best-in-class, on-demand manufacturing platform) and Source Anything (our new SaaS product that enables customers to seamlessly work with global factories beyond our own network).

We are a profitable, previously Silicon Valley-backed, fully remote company, and we are not just looking to improve manufacturing, we are looking for a visionary operator to help us truly revolutionize the global supply chain.

💻 The Role We’re looking for a proactive Customer Success Manager (CSM) to own the post-sales relationship and guide our clients through every step of their product development and custom manufacturing journey.

Many of our clients are launching or scaling apparel/product lines with little to no manufacturing experience, while others are seasoned industry veterans.

As their primary strategic guide, you will onboard new customers, demystify the custom production process, and serve as the critical bridge coordinating between the client, our design team, and factory/sourcing partners.

You’ll spot where projects are stalling (whether on the client, design, or factory side), relentlessly unblock delays, provide hands-on guidance on fabric and garment feedback, and identify key expansion opportunities as production runs complete.

Why This Role Is Exciting: Direct Access to Leadership: You will have the opportunity to work directly with our CEO and executive team, giving you high visibility, direct mentorship, and a seat at the table. Product