NOC Engineer - MSP Experience

Job Title: NOC Engineer About the Client: Our client is a managed service provider (MSP) that delivers IT infrastructure management, network monitoring, and technical support to multiple business clients.

They help maintain network and server performance, troubleshoot technical issues, and ensure reliable IT operations across client environments. Overview: The NOC Engineer is the first line of response for the alerts that keep client environments healthy and secure.

This role responds to and triages backup alerts, security alerts, and monitoring alerts, including devices and services that go offline, and drives each one to resolution or a clean, well-documented escalation, especially in the case of ISP outages and working with 3rd party ISP vendors.

The ideal candidate is a self-starter with strong critical thinking, disciplined time management, and excellent communication skills. They know when to act, when to escalate, and how to keep clients and teammates informed.

Responsibilities

Alert Response and Triage Backup alerts. Monitor, respond to, and triage backup alerts, including failed, missed, and warning backup jobs. Monitoring alerts. Respond to monitoring alerts such as offline servers, workstations, and services.

Verify scope and impact, perform initial troubleshooting, and restore service or escalate. Security alerts. Monitor and triage security alerts from endpoint and managed detection and response tools and determine whether an alert is a false positive or requires remediation.

Incident Handling Follow documented SOPs for alert triage, documenting steps taken, and escalating as needed. Perform basic data and system restores in accordance with documented procedures and client requirements. Contact clients, ISPs, vendors, and internal resources as needed to understand scope and impact.

Escalate issues to the appropriate team member with clear context, evidence, and steps already taken. Ticketing, Documentation, and Communication Create, manage, and update