Client Service Engineer (NOC L1)

Discover your 100% YOU with MicroSourcing ! Position: Client Services Engineer (NOC L1) Location: Philippines Work setup & shift: Work From Home | Shifting Why join MicroSourcing ?

You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role: As a Client Services Engineer (NOC L1), you will: Serve as the initial point of contact for technical support, diagnosing and resolving first-level issues through phone, email, chat, and remote support.

Troubleshoot desktop, application, email delivery, routing, server, network, and firewall issues within small to medium-sized business environments. Handle tickets endorsed by the North American team and respond to issues detected by monitoring systems.

Monitor and remediate Network Operations Center (NOC) alerts, client backups, and patching activities across client systems. Facilitate Backup and Disaster Recovery (BDR) tests to help ensure data protection and business continuity. Escalate unresolved technical issues to the appropriate support or escalation teams.

Maintain service reliability by monitoring system performance and addressing potential technical issues proactively. What You Need: Non-negotiables At least 5 years of end-user IT support experience within a US-based Managed Service Provider (MSP) environment.

Strong hands-on experience with at least two of the following backup solutions: Acronis, Datto, StorageCraft, or Veeam. S