Operations Manager – Maintenance & Resolution (Senior Property Manager)

About the Role • ShareSorted is experiencing rapid growth and expansion across our residential portfolio, and we are building out a high-performance operations team to support this scale. • We’re searching for a highly experienced Senior Property Manager to join us as a full-time, in-house operator, taking full ownership of maintenance operations and issue resolution across a large and growing portfolio. • As we continue to expand, this role will play a critical part in maintaining service standards, driving fast job completion, and ensuring occupant issues are resolved quickly and professionally. • You will be responsible for managing all incoming maintenance through PropertyMe, operating as the central point of control between occupants, contractors, and internal teams. • This is a hands-on, high-volume role focused on execution, speed, and outcomes. You will be expected to take control, move quickly, and deliver results daily in a fast-scaling environment. What You’ll Be Doing • Managing all incoming maintenance jobs via PropertyMe across the portfolio • Working closely with your dedicated administrative assistant to maintain workflow efficiency • Triaging, prioritising, and assigning jobs immediately upon receipt • Driving job completion through constant follow-up with contractors and stakeholders • Maintaining full visibility over all open jobs and ensuring nothing sits idle • Chasing contractors, property managers, and suppliers to meet deadlines • Resolving occupant issues quickly and professionally • Handling escalations and difficult situations with confidence and professionalism • Reducing job backlog and improving turnaround times across the portfolio • Ensuring all jobs are accurately logged, updated, and closed in PropertyMe • Identifying recurring issues and escalating where required • Maintaining clear, direct communication with all stakeholders at all times • Maintaining full end-to-end ownership of all maintenance jobs from initial report through to completion and closure • Ensuring every job is fully documented in PropertyMe, including clear notes, updates, timestamps, and outcomes • Uploading and verifying supporting evidence such as photos, contractor reports, and completion records • Ensuring all communication and actions are recorded accurately to create a complete audit trail Monitoring job progress to ensure no gaps, delays, or undocumented actions • Maintaining compliance with internal processes and documentation standards across all jobs • Ensuring all jobs are closed correctly with sufficient detail to support any future dispute or review What We’re Looking For • A high-performing Senior Property Manager who thrives under pressure • Strong experience managing maintenance requests end-to-end • Proven ability to handle difficult occupants and resolve issues effectively • Experience working across high-volume property portfolios • A proactive operator who takes ownership and drives outcomes • Someone who does not wait, you follow up, push, and close • Highly organised with strong attention to detail • Confident communicator across phone and written channels • Ability to manage multiple priorities without losing control • Comfortable working in a fast-paced, high-accountability environment Job Requirements • Minimum 5+ years’ experience in residential property management • Current NSW Class 2 Real Estate Licence • Proven experience managing maintenance in a live portfolio environment • Strong track record of handling escalations and resolving occupant issues • Experience working with PropertyMe or similar property management systems • Ability to manage high job volumes and prioritise effectively • Strong communication and stakeholder management skills • Full Australian working rights • Valid driver’s licence • Valid driver’s licence and access to a reliable, roadworthy vehicle for work-related travel Why Join Us • Salary range: $90,000 – $120,000 + super (depending on experience) • Work directly with leadership in a high-performance environment • Take ownership of a critical function within the business • Be part of a fast-growing property company operating at scale • You will be provided with a dedicated administrative assistant to handle administrative tasks and support job processing • Additional administrative support will be provided as required as the business grows • Opportunity to drive real operational impact across the portfolio • Long-term growth opportunities as the business continues to expand Additional Expectations • Occasional after-hours and weekend availability may be required to manage urgent maintenance issues or escalations • This is not a constant requirement, but flexibility and ownership are essential Final Note • This is not a coordination or low-pressure role • You will be expected to take full ownership of maintenance and issue resolution • If you are used to a slower-paced environment, this role will not be suitable Application Process Shortlisted candidates will be required to complete a practical task simulating real maintenance and issue scenarios prior to interview.