Customer Success Manager - French

At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights.

Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence. Together, we make workplaces safer every day.

As a Customer Success Manager at Veriforce, you will be the primary relationship owner for assigned global customers and a key liaison between customers and internal teams.

You will guide global customers through onboarding, adoption, strategic touchpoints, business reviews, health monitoring, issue resolution, and renewal readiness.

Success in this role requires building trusted relationships, understanding each customer’s business goals, and helping customers realize measurable value from Veriforce products and services.

You will be part of the global team, a startup within the larger Veriforce organization, which is private-equity-backed and fast-paced. This position requires up to 25% travel. A valid passport is required for this role.

Key Responsibilities

Account Ownership

• Achieve world-class renewal rates and actively identify expansion opportunities.

• Own day-to-day customer relationships for assigned accounts and serve as the consistent point of contact throughout the customer journey.

• Develop a clear understanding of each customer’s goals, challenges, success criteria, operating model, and value expectations.

• Maintain accurate account information, success plans, action items, and customer health indicators in the relevant customer success systems. Account Plan Execution

• Execute account engagement plans through regular standing calls, strategic check-ins, business reviews, and customer follow-up.

• Support onboarding, product adoption, change management, and customer education ac