Senior Project Manager - Cloud

Key Responsibilities 1. Project Delivery & Governance Plan and coordinate all aspects of AIC projects (strategy/assessments, architecture/design, implementation/execution, and transition to operations) from initiation through closure.

Ensure service delivery success, quality, and customer satisfaction through effective project and program management practices. Lead project initiation activities, including confirmation of client objectives, success metrics, scope, assumptions, constraints, dependencies, and governance model .

Develop, maintain, and execute project plans, schedules, budgets, work breakdown structures, and RAID (Risks, Assumptions, Issues, Dependencies) logs . Own project administration in AHEAD ’s tools (e. g. , PSA), ensuring accurate project setup, resource plans, budgets, billing milestones, and status updates.

Apply change control and Project Change Request (PCR) processes for scope, schedule, and budget changes in collaboration with ELs, TLs, and Sales. 2.

Stakeholder & Client Management Serve as a primary point of contact for assigned projects, driving clear and proactive communication with client stakeholders and internal leadership.

Facilitate status meetings, steering committees, and executive-level updates , providing transparent views of progress, risks, decisions, and financial health. Align delivery with AIC and client standards (e. g. , Agile, hybrid, or waterfall delivery), ensuring the ways-of-working are explicit and followed.

Partner with Engagement Leads and Client Directors to shape a top-notch client experience , including responsiveness, expectation management, and structured escalation handling. 3. Coordination of Global & After-Hours Work Oversee and coordinate after-hours and weekend change windows (e. g.

, production cutovers, platform migrations, major releases) in partnership with US-based PMs and TLs. Act as the primary offshore liaison during change events when assigned, ensuring alignment with approved implementation plans, ba