AP - Customer Success Manager (Multiplier experience)

Note: This is for active pooling purposes only. Submitting your application does not guarantee employment. Your details will be kept on file and considered for future opportunities as they become available. We are looking for an experienced Customer Success Manager to join a remote team supporting Australian clients.

The ideal candidate will have strong experience in customer success with a proven ability to build long-term customer relationships, drive engagement, and ensure customers are getting value from the product or service.

This role is suited to someone who is highly customer-focused, proactive, organized, and confident communicating with customers and internal stakeholders.

Position: Customer Success Manager Salary: PHP 50,000 - PHP 70,000/month (The final amount will be at the the client discretion basing on the candidate’s skills and experience.)

Working Hours

& Conditions: Mondays to Fridays, 6:00AM to 3:00PM PH Time; full-time (remote) Holidays : TBD Responsibilities: Manage and maintain strong relationships with customers throughout their journey Lead customer onboarding and ensure a smooth transition from implementation to ongoing support Act as the main point of contact for assigned customers Monitor customer engagement, satisfaction, and overall account health Proactively identify and address customer concerns, risks, and potential churn Handle customer queries, issues, and escalations in a professional and timely manner Conduct regular customer check-ins and follow-ups Support customer retention and renewals Identify opportunities to improve customer experience and product adoption Work closely with Sales, Support, Product, and Operations teams to resolve customer issues Maintain accurate customer records, notes, and activities within CRM systems Track and report on customer success metrics and account performance Gather customer feedback and communicate relevant insights to internal teams Requirements Requirements: 3+ years of experience in Custo