Customer Success Manager

It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences.

With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers.

Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. PEAK 15 part of the Fullsteam organization is a growing software company that provides a cloud-based management system for the travel industry.

Customers include Travel + Leisure World’s Best Award winners, National Geographic Expeditions, Micato Safaris, and Butterfield & Robinson, who use the platform to craft unique itineraries, process bookings, streamline operations, and manage customer and vendor relationships.

PEAK 15 is a collaborative and fast-paced work environment that offers opportunities for professional growth and development. We are a passionate team committed to customer success and growth, while promoting a positive work culture that values teamwork, transparency, and continuous improvement.

PEAK 15 is a 100% remote workforce.

Job Summary

We are seeking a Customer Success Manager (CSM) to join our team and help ensure our customers derive maximum value from our products and services.

As a Customer Success Manager, you will serve as the main point of contact for a portfolio of clients and play a key role in guiding customers from post-sale onboarding through go-live, product adoption, and long-term success.

This role is responsible for helping customers achieve their business goals, driving effective onboarding and implementation milestones, and ultimately ensuring