Principal Customer Success Manager, Global Clients

Company Description LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day.

We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works.

Job Description

A Principal Customer Success Manager (CSM) partners closely with sales and cross-functional teams to ensure that customers in our Global Clients Program (GCP) achieve significant return on their investment and get real value from LinkedIn’s Hiring Solutions.

This includes creating holistic strategies that drive engagement, strategic optimization and innovation across large multi-national organisations.

The CSM will partner with Stakeholders across all levels within their assigned book of customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring solutions.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business.

The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

Responsibilities

Manage key customer moments (KCMs) in a manner that establishes credibility and trust as a true business advisor to assigned accounts Collaborate internally with a global cross functional account teams including Global Client Directors/Executives and fellow CSMs in different regions to create value engagement frameworks for customers and their talent agendas Co-develop success plans outlining customer business objectives and goals to demonstrate measurable success,