Senior System Engineer (Permanent)

We are looking for a technically driven and resourceful Senior System Engineer who thrives in a fast-paced environment and enjoys solving complex technical challenges.

The successful candidate will be part of our Technical Support team, providing expert technical assistance to customers and partners across our products and solutions.

You should be a self-motivated team player with strong analytical and troubleshooting skills, the ability to work effectively under pressure, and the potential to lead and mentor a team of technical support engineers.

You will work closely with customers, partners, Sales, Professional Services, and Technology teams to ensure timely resolution of technical issues and deliver a high level of customer satisfaction.

Key Responsibilities

Project Support Act as the Senior System Engineer for assigned solution projects, taking ownership of technical support and service continuity. Understand the technical scope, architecture, and operating environment of existing projects and provide ongoing customer support.

Diagnose, troubleshoot, and restore customer services within agreed SLA requirements, both remotely and onsite. Travel to customer sites when required to provide technical support, troubleshooting, and implementation assistance.

Provide technical training and knowledge transfer to new team members, L1 support engineers, and customers when required. Take ownership of upcoming projects transitioned from the Solution Team, gaining a thorough understanding of the technical architecture and solutions to ensure effective ongoing support.

Work closely with internal teams to ensure smooth project handover, operational readiness, and customer success. Product Support Serve as the technical escalation point for the Service Desk / L1 Support team. Troubleshoot and identify abnormalities across cloud platforms, gateway products, and related infrastructure.

Diagnose and resolve customer incidents within agreed SLA requirements. Analyse customer-report