Senior Support Engineer (Application)

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia.

Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team. If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you. What will you do?

This role is responsible for ensuring the reliability, stability, and availability of production and non-production application environments by providing effective incident, service request, and problem support in accordance with agreed SLAs, business impact levels, and priority classifications.

The role supports timely issue resolution, stakeholder communication, escalation, monitoring, preventive maintenance, and continuous improvement to minimize service disruption, strengthen operational resilience, and maintain the expected level of service for users.

Manage incident resolution and service request fulfilment in accordance with agreed SLAs, business impact levels, and priority classifications. Perform initial triage, impact assessment, troubleshooting, and resolution of application, infrastructure, and operational issues.

Provide timely updates to internal teams, external stakeholders, and users throughout the incident or service request lifecycle. Recommend and apply workarounds or corrective actions to minim