Enterprise Customer Success Manager

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special.

Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Enterprise Customer Success Manager manages a portfolio of site-based accounts for a global customer to ensure that they achieve their business outcome with Rockwell Automation 's subscription and services contracts.

You will be responsible for ensuring effective technology and services adoption that leads to high renewal rates and expansion of annuity-based contracts and subscriptions. You will report to the Customer Success Manager and work remotely based from Ohio, Wisconsin or Quebec.

Your Responsibilities Responsible for the management and Annual Recurring Revenue Target and growth strategy associated with all contracts and software subscriptions within an enterprise account.

Responsible for using data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adoption, Expansion and Renewal motions relevant to each account in portfolio.

Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging in Services contracts and software subscriptions.

Communicates value delivered to participating sites on a periodic cadence using QBR methodology and other means of communication/cadences. Aggregates and delivers QBR at a corporate customer level. Responsible for unders