Delivery Director (Remote, US, Remote)

About the role As a Delivery Director in a Computacenter Delivery Region, you will be accountable for leading a team of Delivery Managers aligned to Customer accounts in Computacenter ’s core sales regions, United Kingdom, Germany, France, and U. S. A.

You will contribute to the functional strategy whilst establishing team-specific objectives and goals.

You will create leadership and followership through leading and managing teams of people, both directly and through matrix management and will develop and motivate teams to ensure the delivery of both functional and business targets.

You will implement and operate an effective governance model to ensure that the services are delivered to satisfy both the Customer’s and Computacenter ’s required outcomes, including but not limited to aligning with the CC operating model, service levels, OLAs, customer satisfaction and financial targets as well as driving positive change in pursuit of service excellence.

You will establish productive relationships and networks at a Senior Executive level as well as acting as a point of escalation and guidance for major and or complex issues and campaigns. You will also play a key role in the Delivery Leadership senior team working together to grow Computacenter ’s business.

You will have a role to play as a coach and mentor to other employees to ensure the continuous development of Computacenter and its people.

You will also have a responsibility to engage and play a part as a senior manager in the wider organization, working within strategic change, cost optimization and ongoing transformational initiatives in our Group Delivery business.

What you'll be doing Lead and drive the performance of internal and Third-Party delivery teams against agreed standards, service levels and polices in support of the above and to ensure optimized customer satisfaction Lead and drive the continual improvement of both the efficiency & effectiveness of delivery processes and services, adding value that is