Customer Experience Analyst (Bilingual)

About Adecco As the World Leader in Human Resources Solutions, Adecco operates in 60 countries through a network of 5,500 branches, connecting 700,000 people to work opportunities every day and providing services to more than 100,000 companies worldwide. Adecco is part of the Fortune Global 500 and is listed on the Zurich Stock Exchange. Through its integrated and innovative approach to Human Resources, Adecco is committed to delivering effective and competitive talent solutions to its clients. We are supporting a leading insurtech company in the search for top talent. Do you enjoy helping people, thrive in multilingual environments, and want to be part of a fast-growing company focused on customer experience? This opportunity may be for you! We are looking for a Customer Experience Analyst (Bilingual) to support and assist customers throughout their journey, ensuring a seamless experience through empathy, agility, and problem-solving skills. Location: Vila Madalena, São Paulo/SP (On-site) ⏰ Working Hours: Monday to Friday, 2:00 PM to 11:00 PM Key Responsibilities • Provide customer support through multiple communication channels; • Understand customer needs, resolve inquiries, and monitor requests through completion; • Deliver a positive, personalized, and customer-focused experience in every interaction; • Maintain accurate records and manage internal processes; • Collaborate with cross-functional teams to ensure timely and high-quality solutions. Requirements ✅ High School Diploma completed; ✅ Previous experience in Customer Service, Customer Experience, or related areas; ✅ Fluent Spanish; ✅ Fluent English or Portuguese; ✅ Familiarity with Argentine culture is considered a strong plus; ✅ Strong communication, organizational, and problem-solving skills; ✅ Ability to thrive in a fast-paced and dynamic environment. Benefits ️ Meal Allowance; Transportation Voucher; Medical Insurance; Dental Insurance; Life Insurance; ️ Wellhub (Gympass); Birthday Day Off; Development programs and additional benefits according to company policy. If you are fluent in Spanish/Portuguese or Spanish/English and are looking to build your career in Customer Experience , we would love to hear from you! #LI-Onsite