Bank Healthcare Support Worker (Healthcare Students - see criteria)

The Norfolk and Norwich University Hospital (NNUH) is a 1,200-bedded teaching hospital with state-of-the-art facilities for modern patient care: 1100 beds in the PFI and 100 in Cromer Community Hospital. The NNUH is part of Norfolk and Waveney University Hospitals Group which includes the James Paget Hospital, in Great Yarmouth and the Queen Elizabeth Hospital in King Lynn. We carry out nearly one million outpatient appointments, day case procedures and inpatient admissions annually. The population we serve is predominantly the people of Norfolk and north Suffolk, although some patients are referred from further afield especially to access specialist services available at this Trust. Our staff of c10,000 care for and support patients who are referred to us by around 100 local GP practices and from other acute hospitals. We run more than 60 specialist services as a tertiary centre, including more than a dozen specialist cancer and radiotherapy treatments, and we are one of the biggest cancer centres in the country. We provide complex spinal surgery services, specialist Neonatal Intensive Care, neurosciences services and specialist cardiac services. Our Trust runs specialist dermatology, rheumatology, endocrinology, adult congenital heart disease services, treatment of complex liver and pancreatic diseases in adults, cystic fibrosis services and intestinal failure services. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre. NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. At NNUH it is our privilege to provide healthcare, and our vision is to ‘provide the best care for every patient’. If this inspires you and you share our values, we really want you to join our team. Our values support our vision and guide the behaviour of everything we do, these are: People-focused We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all. Respect We act with care, compassion and kindness and value others’ diverse needs. Integrity We take an honest, open and ethical approach to everything we do. Dedication We work as one team and support each other to maintain the highest professional standards. Excellence We continuously learn and improve to achieve the best outcomes for our patients and our hospital. Wish you were here? So do we. We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow. At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with disabilities and long term conditions and people within the LGBT+ community. Job overview **Please ensure eligibility before applying for this vacancy, as failure to meet criteria will result in automatic withdrawal. This position involves a shortened HCSW training programme, and ineligible candidates should monitor NHS jobs for possible bank HCSW roles. Eligibility criteria: • BSc or MSc Nursing (any specialisation) and Midwifery students who have completed at least one full acute inpatient care placement within an NHS trust. OR • University Healthcare students (Medicine/ Nursing/ Midwifery/ Physiotherapy/ Paramedicine/ Occupational Therapy etc.) who have had a significant amount of prior inpatient experience (6 months+ within the last 12 months) working as a Healthcare Assistant/ Healthcare Support Worker in an NHS acute care Trust. If you meet the criteria for this role, you will either need to submit a signed recommendation form from NNUH placement/education staff, or complete an interview with the Practice Development and Education team. Further details will be shared once shortlisting has been completed Please note depending on your course speciality, your bank shifts may be aligned with the most relevant department to reflect your area of study. Also, keep in mind this is a HCSW role so many skills that you can practice within a student capacity cannot be practiced whilst on shift working as a healthcare assistant. Advert You will need enthusiasm, kindness, compassion, and confidence as you will be expected to work with a diverse set of acutely unwell people who each require an individual holistic approach to meet their day-to-day care needs. Daily responsibilities will include: • Monitoring and recording of baseline observations for all patients under your daily allocation (blood pressure / temperature / pulse etc.). • Escalation of issues to relevant registered member of staff (Nurse, doctor etc.) related to acute deterioration of patient’s conditions. • Provision of care to meet individual holistic requirements of all patients under your daily allocation including personal care, continence assistance and meal time assistance. • Cleaning of equipment and ward areas as and when required. • Procurement and handling of clinical samples / swabs. We will provide uniform and an initial training course to deliver the skills you will need to work in a busy hospital. If you meet the criteria for the shortened induction this will include a eight-hour theory session followed by a minimum of two six-hour supervised shifts working on a ward. Working for our organisation Our PRIDE values of People Focus, Respect, integrity, Dedication and Excellence are important to our team, and to be successful you will need to share our beliefs and values. In particular, you will support our approach to clinical excellence by taking every opportunity to learn and develop your skills and competence in every aspect of your role. The Staff Bank is an ideal way of starting a career in the Trust, offering flexibility of working hours and the opportunity to gain experience in different areas. The Staff Bank will provide training to enable you to work across the Trust however, adaptation courses are not available. What we offer: • After the HCSW Induction, period of paid supernumerary time • Clinical skills support and enhanced skills sessions (where required) • Flexibility in training and shifts • Ability to work within and try different specialities Benefits: • Excellent pension scheme • Wagestream - access up to 40% of our pay as you earn it • Heavily discounted bus passes • Free Park & Ride service direct to NNUH site • On site restaurants, delis and cafes offering staff discounts • On site nursery • Career development guidance • Fast Track Staff Physiotherapy service • Free annual Flu vaccination • Discounts for local gyms plus on site outdoor gym equipment Detailed job description and main responsibilities For assistance, contact the Temporary Workforce Recruitment Team at [email protected] Make an application via Trac – Fill in this application with as much information as possible. Make sure to look at the job description and take this into account when writing your personal statement. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Hourly pay rates (paid weekly): Pay scales for 2026/27 | NHS Employers Unsocial hours enhancements (paid weekly): Unsocial hours payments | NHS Employers This is a 0-