Senior Customer Success Manager

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect.

With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely.

More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers.

Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect . We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

As a Senior Customer Success Manager , you will play a key role in managing post-sales strategic client relationships at various levels with large enterprise clients.

You will focus on driving strong client retention, adoption, expansion and client advocacy and contribute to business objectives such as gross and net retention.

You will do this by building a trusted advisor client relationship through understanding and tracking their desired business outcomes, key metrics and continuously showing the value that they are achieving in optimizing workflows by leveraging TigerConnect ’s Communication and Collaborative Platform.

As a strategic Customer Success Manager at TigerConnect , you will work closely with clients to understand their needs, align them with our product capabilities, and help them achieve their desired outcomes.

In this role, you will be responsible for developing and executing strategies that drive client satisfaction, utilization, retention, and growth of our products. What You’ll Be Doing: Customer Relationship Management & Engagemen