Major Customer Success Mgr

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.

About the Role

The Major Customer Success Manager - Uniti is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions.

What You'll Do

The Major Customer Success Manager assures us customers are satisfied with services and are realizing the value of their investment in Uniti .

The role proactively engages customers to provide product and feature updates, helps customers increase usage of product features, facilitates product training, and identifies opportunities to deepen and expand customer relationships based on real-time insights into customer needs.

The Major Customer Success Manager also orchestrates issue resolution on behalf of the customer and is often the primary point of contact working with other teams behind the scenes to deliver on the customer’s promise.

The Major Customer Success Manager will play a key role in migrating customers to advanced access methods and driving increased uptake of SDWan and UCaaS through a solution focused mindset based on a deep understanding of a customer's unique technical requirements and needs.

The Major Customer Success Manager will partner closely with Enterprise Sales Executives within their shared geographic region. The joint Sales and Customer Success team will co-develop customer plans and prioritize opportunities.

Key aspects of the role include: Proactively engage Elite and Enterprise accounts and develop compelling solution use-cases. ◦ Execute customer check-in schedules to ensure the right solutions are top of mind. Collaborate with Sales Executives on defining the strategy and vision for key