Manager Partner Success (Remote, US)

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry.

The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role The Manager, Partner Success leads a team focused on protecting, growing, and strengthening partner and customer relationships. This leader is accountable for partner retention, customer success, product adoption, and revenue growth while building a high-performing team that delivers exceptional experiences.

The role partners closely with sales and cross-functional stakeholders to identify opportunities, mitigate risk, drive operational excellence, and create scalable processes that support long-term business success.

The Main Responsibilities Lead a team of Partner Success professionals responsible for partner and customer retention, product adoption, revenue expansion, and overall account health.

Leverage customer health, performance, and opportunity data to identify risks, uncover growth opportunities, and drive proactive engagement strategies. Partner closely with Sales Acquisition teams on strategic account planning, expansion initiatives, and customer growth opportunities.

Establish and maintain consistent operating standards, tools, communication practices, and execution frameworks across the organization. Drive innovative thinking and continuous improvement by identifying recurring frictio